Repair. Stretch. Clean.
Nobody Does It Better.

Honestly — it depends on how bad it is, and we'll tell you the truth either way. We can repair pet-damaged carpet in most cases: re-seaming torn areas, patching sections with matching carpet, and treating odors. But if the damage is widespread or the backing is destroyed, we'll tell you that replacement makes more sense financially. We'd rather give you an honest answer than take your money on a job that won't satisfy you.

This is called wicking — and it's actually a sign of how deeply soiled the carpet was. When carpet dries after cleaning, moisture pulls residual dirt from deep in the backing up through the fibers to the surface. It's frustrating to see, but it doesn't mean the cleaning failed. In most cases it resolves once the carpet fully dries. If it doesn't, call us — we'll come back and address it.

They can — but usually only if the underlying cause isn't addressed. Ripples come from improper installation, humidity fluctuation, or moving heavy furniture. We'll talk to you about what caused yours before we stretch it. And unlike every other company in Portland, we back our stretching with a 3-year warranty. If the ripples come back, we come back — free.

We recommend light foot traffic (with clean socks — no bare feet) within 30 minutes, and keeping shoes off for at least 6 hours. Full drying takes 4–8 hours depending on carpet thickness, humidity, and airflow. We'll give you specific guidance for your home on the day of the job — and turning on fans or AC significantly speeds up drying.

Yes — and we'd rather tell you upfront than overpromise. Bleach, certain dyes, rust, and permanent ink are typically unremovable stains. Some pet urine odors that have soaked through to the subfloor require more than cleaning alone. We'll assess every stain honestly before we start and tell you what to expect. If we can't get it out, we'll tell you — and if repair or patching makes more sense, we can do that too.

We move standard furniture (sofas, chairs, coffee tables) as part of the job. Heavy items like beds, dressers, entertainment centers, and pianos need to be moved beforehand — we're not able to safely move those without risking damage to your floors or the furniture. We'll always tell you what to prep before we arrive so there are no surprises on the day.

"Steam cleaning" is mostly a marketing term — true steam doesn't penetrate carpet effectively and can damage fibers. What we use is hot water extraction: pressurized hot water is injected deep into the carpet pile, then immediately extracted along with the dirt, debris, and cleaning solution. It's the method recommended by every major carpet manufacturer and the most effective way to deep clean carpet.

Fair question. Here's the honest answer: we're not a franchise, not a bait-and-switch operation, and not sending some guy who did a weekend training course. Justin has 20+ years of real experience, grew up in this industry, and now runs this business with his wife Sydney behind the scenes. We're small enough to actually care about every job and experienced enough to handle anything. We back our stretching with a 3-year warranty that no one else offers. And we'll tell you the truth even when it's not what you want to hear. That's why people call us back.